These events will more accurately reflect the nature of the VSS failure and allow you to troubleshoot the problem more effectively. It is advised that you attempt to track down the VSS failure to either a "VSS" or "volsnap" error in the Application or System logs in Event Viewer, respectively. The cause presented by the software for the VSS failure is usually correct, however, the software can only make an educated guess as to what the VSS problem is. If the backup software is unable to create a VSS snapshot/shadow copy, it will throw an error saying so along with another error giving the likely cause of the VSS failure.
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